It is possible to give your customers a personal experience with live chat software. Having a live chat solution installed on your website provides visitors with an immediate channel for communicating with your staff. Many of these solutions come with additional features, including file sharing and support by phone.
Live chat software is also a great tool for automating customer service functions. This could include routing calls to the right people, sending canned answers and creating a functional response that matches your company’s branding.
Live chat software can also help businesses boost sales. Using a live chat solution can increase customer engagement, which in turn increases retention. Live chat can be especially beneficial for small and medium-sized businesses that have fewer customers compared to larger enterprises. No matter the size of your company, live chat can be used to fulfill your requirements.
You will find the best live chat software features such as automated replies, custom greetings and announcements. These features will enable you to evaluate the effectiveness of your customer support. Additionally, you will be able customize the appearance of your chat window, including the color and text. To collect leads, you can also use pre-chat form.
Pricing can be as simple as paying for an upgrade or a free plan for the first 20 chat tickets. A fully-featured product will run you around $29 per agent. You can also get an enterprise-level option for larger companies, which offers more power, useful features, and is less expensive.
If you're looking to boost sales, you may want to invest in a live chat solution that can provide 24-hour support. This option is available from some of the leading providers. This feature is available from some of the top providers.
Drift is a live chat platform that focuses on sales. This solution includes a built-in chatbot, which keeps visitors engaged and allows your team to tailor your customer experience. Drift's Visitor Intelligence software can also gather data from databases and other business applications. This information will allow you to better understand the buying habits of your prospects and improve your sales pipeline.
Another option is to pick a livechat software package that can be integrated with several different platforms and applications. This will create a cohesive support experience for your employees and increase customer satisfaction. These solutions can be integrated with popular ecommerce tools and delivery tracking apps, as well social media messaging applications. You can increase conversions by adding a live chat widget on your website.
Whether you are using live chat for internal or front-facing support, the best solution will give you an easy way to manage your support requests online. This can help you increase revenue by increasing customer engagement and satisfaction.