People looking to hire lawyers can find a lot of information online about their experience with them. Several studies show that people trust online reviews more than personal recommendations from friends or family members.
A positive review of your law office can increase your client base and build your reputation. They can also put your firm on the top of search results for potential clients who are looking for a lawyer in your area.
Attorneys should encourage clients who leave positive reviews to review attorney websites. These websites can be found via Google and other search engines.
It is a great way to increase your rating on these websites and to give potential clients an incentive to review you. Clients who leave reviews may be eligible for discounts or other incentives.
It is best to ask clients for feedback after a case is over. Most clients will gladly comply. It is a good idea also to check online reviews sites and lawyer directories frequently for negative reviews in order to be able respond quickly and politely.
Yelp and Google Reviews are some of the most used websites for attorney reviews. These websites list your business information to make it easy for clients to find you and leave reviews.
Also, you can seek out reviews from local bars and courts. You might have received a complaint by someone else who was in similar circumstances. They can offer advice about what to do next.
Every review, no matter how negative, is important to a good law firm. No matter how negative or positive the review, it is important to thank clients for their feedback and to take the time to address any concerns.
You can manage the review process by creating a response template. Then train your staff members to use it. This will ensure that you have a consistent conversation and can address any issues.
A simple way to increase your client review rate is to allow them to leave a review via your website or by email. This is especially beneficial if you have many satisfied clientele. Your time can be devoted to those who leave positive reviews.
Negative reviews are difficult to handle. Although it's tempting not to respond to negative reviews, responding quickly and politely to them will allow you to establish a positive image for your business and build trust with future clients.
If there are negative reviews of your website, you should contact them and ask for them to take them down. You can then make the necessary changes to correct the problem. If the problem is not resolved with one person, send a written reply to the reviewer explaining the situation and offering alternative solutions.